Refund Policy for Elite Expertise Pty. Ltd.

Introduction

At Elite Expertise Pty. Ltd., we are committed to providing high-quality education and services to our students. We understand that there may be circumstances in which you may need to request a refund for a course or service you have enrolled in. This Refund Policy outlines the terms and conditions governing the refund process for our fee-based courses and services. It remains the responsibility of the candidate who is enrolling into our education services to read through these policies of our company before enrolling into our paid educational services.

Last Updated: October 2, 2023

Eligibility for Refunds

This Refund Policy applies to students who have enrolled in our fee-based courses, including but not limited to our exam preparation programs and other educational services.

Course Enrolment:

Refund Requests:

To be eligible for a refund, you must submit a refund request in accordance with the procedures outlined in this policy. We will not process refund requests made through any other channels.

Refund Procedure

Refund Request:

To initiate a refund, you must submit a refund request through our official website or by contacting our customer support team. Your request must include the following information:

• Your full name

• Course or service name

• Date of enrolment or purchase

• Reason for the refund request

• Any supporting documentation

Processing Time:

Refund requests will be processed within 15-20 business days from the date of receipt of your request. The processing time may vary based on the volume of requests and the complexity of the case.

Communication:

We will promptly communicate with you via email to confirm the receipt of your refund request and to keep you informed of the outcome once it has been processed. This proactive communication ensures transparency and keeps you updated on the status of your refund request throughout the process.

Course Refunds

Full Refund:

If you request a refund within 7 days from the date of your course enrollment, you are eligible for a full refund of the course fee. The refund will be processed promptly, less any transaction or processing fees incurred during the initial enrolment. Any gap amount which might arise because of transaction or currency exchange is not our responsibility.

No Refund:

After 7 days from the date of enrollment, no refunds will be provided for course fees. This includes situations where you have completed the course. This policy encourages commitment to the course and allows us to maintain the high quality of our educational offerings.

Exceptional Circumstances

In certain exceptional circumstances, such as medical emergencies or unforeseen personal crises, we may consider refund requests beyond the standard refund period. Each request will be evaluated on a case-by-case basis, and the decision will be at our sole discretion. We recognise that unexpected challenges can arise, and our commitment to understanding your unique situation remains unwavering.

Denied Refunds

We reserve the right to deny any refund request that does not meet the criteria outlined in this policy. In such cases, we will provide a clear and detailed explanation for the denial. This ensures transparency and clarity in our decision-making process and promotes fairness in all refund-related matters.

Payment Method

Refunds will be processed using the same payment method you used for the original transaction. If a refund is not possible through the original payment method (e.g., expired credit card), we will work with you to find an alternative refund method.

Refund Fees

The net refund fees may vary with the original fees you paid considering the currency exchange value on that particular date, transaction fees and any additional surcharges. In some cases, third-party payment processors may deduct transaction or processing fees from the refund amount. Elite Expertise is not responsible for these fees, and the student will receive the net refund amount after any applicable deductions. We aim to provide a transparent refund process, ensuring that you receive the maximum eligible refund after such deductions.

Contact Information

If you have any questions, concerns, or requests related to our Refund Policy, please contact us using the following information:

• Email: contact@eliteexpertise.org

• Phone: +61 407 177 175

• Address: 103/11 Goodson Street, Doncaster, VIC 3108

Changes to Refund Policy

We reserve the right to update, revise, or modify this Refund Policy at our sole discretion. Any modifications will be posted on this page, along with an updated effective date. Continued use of our Services after the publication of any changes constitutes your acceptance of those changes.

This Refund Policy outlines the terms and conditions for requesting refunds for our fee-based courses and services.